Booking conditions

booking a Costa Vacanze hotel is simple and safe

The Club Hotel Zodiaco&Residence Orizzonte is part of the Club Costa Vacanze Hotels.

Club Costa Vacanze Hotels offer their guests the possibility to pay the balance of their stay in one of the following ways: cash, cheque, credit card (excluding American Express and Diners Club), debit card, bank transfer before arrival at the hotel.

  • Payment by cheque will only be accepted if made on arrival at the hotel;
  • The balance of the stay in cash, credit card and debit card is due at the hotel the evening before departure;
  • Rooms will be available after 13:00 on the day of arrival and must be vacated by 10:00 on the day of departure;
  • Meals not consumed during the stay will not be deducted from the final bill;
  • In order to make the reservation, you must provide your personal details. The operator will send the customer a booking confirmation letter, which will only be validated after the Hotel has received a deposit of 20% of the total amount of the stay, to be paid by the date indicated on the confirmation letter.
In the event of cancellation of the booking, this regulation will be applied to the deposit paid:
- if the reservation is cancelled up to 45 days before arrival at the hotel, 90% of the deposit will be refunded*;
- if the reservation is cancelled 44 to 20 days before arrival at the hotel, the 50% of the deposit will be refunded*;
- if the reservation is cancelled between 19 and 8 days before arrival at the hotel, the 30% of the deposit will be refunded*;
- if the reservation is cancelled 7 to 0 days before arrival at the hotel, the deposit will not be refunded in any way.

*The deposit will only be refunded if the cancellation of the booking is for serious health reasons or serious family reasons, such as bereavement etc., and adequately supported by appropriate certification (medical etc.). Alternatively, the customer is given the option of discounting the entire amount of the deposit in another period of the season, for a stay of the same duration as that originally booked. Otherwise, the deposit will be discounted proportionally. The period and the structure are at the discretion of the Costa Vacanze Hotels Club Management. In case of new closure of the Trentino region or of the region from which you come for the period of stay booked, the deposit paid will be refunded.

The deposit will only be refunded if the cancellation of the booking is for serious health reasons or serious family reasons, such as bereavement etc., and adequately supported by appropriate certification (medical etc.). Alternatively, the customer is given the option of discounting the full amount of the deposit to another period of the season. The period and the structure are at the discretion of the Costa Vacanze Hotels Club Management.
In the event that, for any reason, the customer leaves earlier than the departure date stated in the confirmation letter, he/she shall only be required to pay for the days spent in the hotel and a penalty equal to the price of the room up to a maximum of three days (in accordance with hotel regulations).
Each hotel of the Costa Vacanze Hotels Club prefers to manage bookings with weekly stays and with arrival/departure on Saturday or Sunday. Stays of different lengths and with midweek arrivals/departures can be evaluated together with the operator, subject to availability of the period chosen by the customer. The prices indicated in the daily and official hotel price list are valid for stays of at least 7 days.
Pets allowed: only small pets and accepted only if kept in the room. They are not allowed in common areas, especially in the dining room.

We are here and we are waiting for you for a different but no less special holiday!
The staff of Club Hotel Zodiaco & Residence Orizzonte!

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Beautiful holiday

Hotel with very good value for money. The room very clean, the 'furniture not in mountain style, but new and the bathroom redone. The food was excellent with an abundant buffet for breakfast and dinner. The staff very helpful for every need. The location is convenient to reach the ski slopes.

LodiLodi

Top courtesy

Although some of the rooms may have small imperfections, the kindness of the staff, the quality of the restaurant, the theme evenings, the presence of entertainment, the pub and spa, and the agreement with the best ski school in Monte Bondone, make this hotel a choice to be repeated year after year.

Clelia G

Excellent

The price/quality ratio. Practically perfect.
Plenty of food and drinks included. Fun entertainment for adults and children. And above all very close to the lifts. There's a pub and bar at the end of the day which is a great meeting place for everyone... while the kids can play foosball.

Roberto P

Beautiful holiday

Hotel with very good value for money. The room very clean, the 'furniture not in mountain style, but new and the bathroom redone. The food was excellent with an abundant buffet for breakfast and dinner. The staff very helpful for every need. The location is convenient to reach the ski slopes.

LodiLodi

Top courtesy

Although some of the rooms may have small imperfections, the kindness of the staff, the quality of the restaurant, the theme evenings, the presence of entertainment, the pub and spa, and the agreement with the best ski school in Monte Bondone, make this hotel a choice to be repeated year after year.

Clelia G

Excellent

The price/quality ratio. Practically perfect.
Plenty of food and drinks included. Fun entertainment for adults and children. And above all very close to the lifts. There's a pub and bar at the end of the day which is a great meeting place for everyone... while the kids can play foosball.

Roberto P

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